FAQ

TICKET PRE-SALE INFORMATION

I WANT TO GET FIRST ACCESS TO TICKETS FOR THE SCRIPT US 2017 DATES, HOW DO I DO THIS?

You need to have pre-ordered The Script’s brand new album Freedom Child (available on CD and LP formats) through The Script’s Official Music Store before 4.00pm EST on July 24, 2017.
 
WHEN WILL I GET MY PRESALE ACCESS CODE?
 
If you purchased an album you will receive an email by 5:00pm EST on July 242017 containing your unique presale code, a link to the presale and details of the US dates. Please check your inbox and junk folder carefully on/after this date and retain this email.
 
WHEN DOES THE PRESALE OPEN?
 
These emails invite you to purchase tickets in our exclusive presale window, running between 10:00am EST, July 252017 and 10:00pm EST, July 27, 2017.
 
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
 
HOW DOES THE CODE WORK?
 
Each code is only valid for the US dates and can only be used once.
 
You have access to buy up to two (2) tickets from the ticket agent to the confirmed 2017 US dates.

Please keep the email containing your presale link and unique passcode safe, ready for the presale. 
 
HOW DO I REDEEM MY CODE?

The presale period opens at 10:00am EST, July 25, 2017.
 
Simply follow the link provided in your email and select the date or venue you would like to purchase tickets for and enter your unique presale passcode into the box provided when prompted to do so.
 
Please ensure you are entering your unique passcode into the appropriate box. 
 
I'VE PRE-ORDERED THE SCRIPT’S NEW ALBUM BUT I HAVE NOT RECEIVED MY CODE YET, WHY?
 
You should receive your code by 5:00pm EST on July 24, 2017, please check both your inbox and junk mail folders carefully to locate this email.
 
The code, along with all the tour details will be sent to the email address that you used when making your album purchase.
 
If you have not received this code by 5:00pm EST on July 24, 2017 - please contact: http://support.sandbaguk.com/support/tickets/new
  
Please quote your email address, full name – and we will verify your order and reply with your presale access code
 
Before getting in touch, please don’t forget to check your junk mail folder too just in case your email is in there!
 
I'VE ENTERED MY PRE-SALE CODE ON THE TICKETMASTER PAGE – BUT IT DOES NOT WORK.
 
WHAT SHOULD I DO?
 
If your code does not work - please contact: http://support.sandbaguk.com/support/tickets/new
 
Please quote your email address, full name and the pre-sale code you were originally allocated.
 
We will reply as quickly as possible. 
 
 
IF I ORDER MORE THAN ONE ALBUM FORMAT, WILL I GET ADDITIONAL CODES?
 
One code is issued per customer.
 
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER, WILL I STILL RECEIVE MY CODE?
 
In order to qualify for the ticket presale you need to order directly from the Official Music Store.
 
I’VE PRE-ORDER THE ALBUM BUT WHAT IF I LIVE OUTSIDE THE US?
 
This ticket presale is only valid for The Script’s US 2017 tour and you are only eligible to access the presale if you have ordered an album for delivery in the US. 
  
SHOULD YOU BE UNSUCCESSFUL IN SECURING TICKETS DURING THE PRESALE, FURTHER TICKETS WILL BE AVAILABLE IN THE GENERAL SALE WHICH OPENS AT 10:00AM EST ON JULY 28, 2017.
 

GOOD LUCK!